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Checkatrade.com

Dorking Roofing Ltd are proud to be a member of checkatrade.com.  To show our commitment to service and quality, we have agreed to uphold The Checkatrade Standard.

Checkatrade members agree to:

  • Be honest in all dealings with you
  • Tell you about any call-out fees before coming to you
  • Let you know straight away if they can’t do the work
  • Keep appointments and arrive on time (calling in advance if they need to reschedule)
  • Be realistic about when they can start work and how long it will take
  • Be courteous. Treat you, your property and belongings with respect
  • Keep you in the picture about all aspects of the work
  • Return phone messages promptly
  • Create an additional contract for variations from the original agreement
  • Deal with complaints promptly and professionally
  • Never demand cash payment
  • Never be verbally or physically abusive or threatening to a customer in any way
  • Not obtain work through cold calling

Dorking Roofing Ltd are members of checkatrade